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Routledge Defining, Measuring and Managing Consumer Experiences

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Description

This Routledge publication provides a comprehensive look at the modern challenges within marketing. It addresses the complexities of understanding, managing, and measuring the dynamics of contemporary consumer behaviors. Readers will gain a deeper understanding of various approaches to consumer behavior while exploring the theoretical and empirical challenges involved in customer experience management. The book moves beyond the rationalist perspective of traditional marketing to consider the post-modern consumer. It offers methodological support for both scholars and firms looking to master customer experience management. This text is an essential resource for those studying the evolving landscape of market research and consumer dynamics.

Key Features

This Routledge book provides a comprehensive overview of the challenges marketing faces in managing modern consumer behaviors.

Gain deeper knowledge of various approaches to consumer behavior and customer experience management.

Explore the theoretical and empirical challenges involved in studying the dynamics of modern consumer experiences.

Learn about the post-modern consumer and how to move beyond the rationalist perspective of traditional marketing.

Provides methodological support for firms and scholars who want to manage the customer experience effectively.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
01 October 2020
Listed Since
23 April 2020

Barcode

No barcode data available

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