£104.21

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£104 today · previous high £104 · all-time low £90

Kogan Page The Future of Luxury Customer Experience: How to Create High-Value, Personalized Omnichannel Experiences

Amazon

Price History & Forecast

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Last 29 days · 29 data points (no recent data)

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£104.21 £89.01 £92.32 £95.64 £98.96 £102.28 £105.59 25 July 2026 01 August 2026 08 August 2026 15 August 2026 22 August 2026
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Price Distribution

Price distribution over 29 days • 3 price levels

Days at Price
Current Price
1 day 15 days 13 days · current 0 4 8 11 15 £90 £102 £104 Days at Price

Price Analysis

Most common price: £102 (15 days, 51.7%)

Price range: £90 - £104

Price levels: 3 different prices over 29 days

Description

What is a luxury customer experience and how can luxury brands best use emerging technologies in order to create truly unique, high-end experiences for their customers? These are the questions that The Future of Luxury Customer Experience has been designed to answer, as it explores how luxury brands can best utilize human touch and new technologies to deliver experiences that surprise and delight customers in a truly omnichannel environment. Using case studies from world-leading luxury retailers such as Ferrari, Cartier, Audemars Piguet, Mandarin Oriental, Valentino, Bottega Veneta and many others, this book explains what makes a luxury customer experience different. Learn how luxury brands need to evolve in order to adapt to the changing landscape, using data and the latest technology to provide exceptional customer experiences whilst protecting their customer's privacy. Written by experts from the world-leading SDA Bocconi School of Management, this book provides a thorough understanding of how to create and deliver luxury customer experiences that will build long-lasting customer loyalty, as well as how these experiences can build and support brand awareness. Covering topics such as arts and culture, authenticity, inclusivity and social responsibility, the use of AI and virtual experiences, as well as how to set KPIs to evaluate success, this book provides practical advice on how to create a luxury customer experience that will deliver exceptional results.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
03 August 2024
Listed Since
31 August 2023

Barcode

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