£142.60

Routledge Measuring Customer Service Effectiveness

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Last 637 days • 637 data points (No recent data available)

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£142.60 £124.03 £128.08 £132.13 £136.19 £140.24 £144.29 12 June 2024 18 November 2024 26 April 2025 02 October 2025 10 March 2026

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32 days 271 days 6 days 303 days 25 days · current 0 76 152 227 303 £126 £128 £130 £133 £143 Days at Price

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Most common price: £133 (303 days, 47.6%)

Price range: £126 - £143

Price levels: 5 different prices over 637 days

Description

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results. The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
22 October 2004
Listed Since
05 February 2007

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