Measuring Customer Service Effectiveness - Image 1

£142.60

Routledge Measuring Customer Service Effectiveness

Name: Measuring Customer Service Effectiveness
Brand: Routledge
Price: 133.4 GBP
Availability: InStock

Customer Services

Price History & Forecast

Last 44 days • 44 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 44 days • 2 price levels

Days at Price

Current Price

Price Analysis

Most common price: £143 (25 days, 56.8%)

Price range: £133 - £143

Price levels: 2 different prices over 44 days

Description

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results. The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.

Product Specifications

Brand: Routledge
Format: hardcover
ASIN: 0566085380
Category: Books > Subjects > Business, Finance & Law > Sales & Marketing > Customer Services
Domain: Amazon UK
Release Date: 22 October 2004
Listed Since: 05 February 2007

Barcode

No barcode data available

Routledge Measuring Customer Service Effectiveness

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Customer Service in Your Organisation (HR Toolkits)

The Handbook of Customer Satisfaction and Loyalty Measurement

Routledge Measuring Service Performance - Practical Research Book

Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

Brand Metrics: Measuring Brand Efficacy along the Customer Journey

Defining, Measuring and Managing Consumer Experiences (Routledge-Giappichelli Studies in Business and Management)

Brand Metrics: Measuring Brand Efficacy along the Customer Journey

Routledge - Social Media and Interactive Communications

Routledge Customer Satisfaction Measurement for ISO 9000: 2000

Social Media and Interactive Communications: A service sector reflective on the challenges for practice and theory

Measuring Customer Experience The Ultimate Step-By-Step Guide

Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance Series)

Service Quality: New Directions in Theory and Practice

Customer Experience Management: Enhancing Experience and Value Through Service Management

Service Quality Management in Hospitality, Tourism, and Leisure

Service Quality Management in Hospitality, Tourism, and Leisure

Effective Client Management in Professional Services: How to Build Successful Client Relationships

Tourist Customer Service Satisfaction: An Encounter Approach: 18 (Advances in Tourism)

Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality: 139 (International Series in Operations Research & Management Science, 139)

Routledge Customer Value Creation Behavior - Business Book

Customer Value Creation Behavior

Customer Service Excellence A Complete Guide - 2021 Edition

Customer Service Management in Africa: A Strategic and Operational Perspective