Customer Service in Your Organisation (HR Toolkits) - Image 1

£499.00

Cipd - Kogan Page Customer Service in Your Organisation (HR Toolkits)

Name: Customer Service in Your Organisation (HR Toolkits)
Brand: Cipd - Kogan Page
Price: 499.0 GBP
Availability: InStock

Human Resources Management

Same price for 6 weeks. Today is much like next week.

£499 for 44 days straight · last change was Dec 2025

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 302 days • 302 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 302 days • 8 price levels

Days at Price

Current Price

Price Analysis

Most common price: £480 (66 days, 21.9%)

Price range: £427 - £544

Price levels: 8 different prices over 302 days

Description

Successful organisations are those which attract and retain satisfied and loyal customers, yet few organisations today are truly customer-centric. Customer Service in Your Organisation is a toolkit that shows how to develop, implement and sustain a service excellence strategy. Drawing on best practice examples and case studies, it provides easy-to-follow, practical guidance, plus checklists, exercises and tools.Customer Service in Your Organisation covers key topics including how to listen to the voice of the customer and measure service success, engage leaders and managers in driving customer service excellence, develop customer-centric processes and procedures, provide training and development in customer service excellence, reward and recognise service success, benchmark current levels of customer service and identify areas of weakness alongside an improvement plan to address these.About the Series:The HR Toolkits provide complete sets of customizable, printable resources to facilitate in-house training and development workshops and strategy design. Supplied as both ring binders and electronic files, and consisting of modules which can be used individually or combined for more extended programmes, the toolkits include ready-made practical exercises, handouts, discussion questions and more to upskill employees. About the Author Sarah Cook is Managing Director of the Stairway Consultancy, customer service specialists. She is the author of The Essential Guide to Employee Engagement, Change Management Excellence, Customer Care Excellence and Practical Benchmarking, all published by Kogan Page.

Product Specifications

Brand: Cipd - Kogan Page
Format: Loose Leaf
ASIN: 1843982110
Category: Books > Subjects > Business, Finance & Law > Management > Human Resources > Human Resources Management
Domain: Amazon UK
Release Date: 11 November 2008
Listed Since: 18 October 2010

Barcode

No barcode data available

Cipd - Kogan Page Customer Service in Your Organisation (HR Toolkits)

Same price for 6 weeks. Today is much like next week.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Customer Service in Tourism and Hospitality - 2nd Edition

Routledge Short Plays with Great Roles for Women Anthology

Social Media in Social Work Practice

Customer Service Training

Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)

BUILDING A CUSTOMER SERVICE CULTURE: The Seven Service Elements of Customer Success

Organizational Identity and Memory: A Multidisciplinary Approach (Routledge Studies in Management, Organizations and Society)

Problems, Tasks and Outcomes: The Evaluation of Task-Centered Casework in Three Settings: 17 (National Institute Social Services Library)

Every Child Matters: A Practical Guide for Teachers

Routledge The High-Trust Classroom - 2nd Edition Book

The Greatest Self-Help Book (is the one written by you): A Daily Journal for Gratitude, Happiness, Reflection and Self-Love

Advances in the Human Side of Service Engineering: Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July ... (Lecture Notes in Networks and Systems, 266)

Routledge Stanislavsky in Focus - Acting Master Study Book

Middle-Aged Women in the Middle Ages: 7 (Gender in the Middle Ages)

Conflicts and New Departures in World Society: World Society Studies: 003

Migration and Urbanization: Local Solutions for Global Economic Challenges

Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships

Voices: Exploring the Shifting Contours of Communication: 6 (ICA International Communication Association Annual Conference Theme Book Series)

Social Psychology: The Basics

Comfort Women Activism: Critical Voices from the Perpetrator State