Customer Service in Your Organisation (HR Toolkits) - Image 1

£499.00

Cipd - Kogan Page Customer Service in Your Organisation (HR Toolkits)

Name: Customer Service in Your Organisation (HR Toolkits)
Brand: Cipd - Kogan Page
Price: 499.0 GBP
Availability: InStock

Communication & Presentation

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Description

Successful organisations are those which attract and retain satisfied and loyal customers, yet few organisations today are truly customer-centric. Customer Service in Your Organisation is a toolkit that shows how to develop, implement and sustain a service excellence strategy. Drawing on best practice examples and case studies, it provides easy-to-follow, practical guidance, plus checklists, exercises and tools.Customer Service in Your Organisation covers key topics including how to listen to the voice of the customer and measure service success, engage leaders and managers in driving customer service excellence, develop customer-centric processes and procedures, provide training and development in customer service excellence, reward and recognise service success, benchmark current levels of customer service and identify areas of weakness alongside an improvement plan to address these.About the Series:The HR Toolkits provide complete sets of customizable, printable resources to facilitate in-house training and development workshops and strategy design. Supplied as both ring binders and electronic files, and consisting of modules which can be used individually or combined for more extended programmes, the toolkits include ready-made practical exercises, handouts, discussion questions and more to upskill employees. About the Author Sarah Cook is Managing Director of the Stairway Consultancy, customer service specialists. She is the author of The Essential Guide to Employee Engagement, Change Management Excellence, Customer Care Excellence and Practical Benchmarking, all published by Kogan Page.

Product Specifications

Brand: Cipd - Kogan Page
Format: loose_leaf
ASIN: 1843982110
Category: Books > Subjects > Business, Finance & Law > Management > Management Skills > Communication & Presentation
Domain: Amazon UK
Release Date: 11 November 2008
Listed Since: 18 October 2010

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Cipd - Kogan Page Customer Service in Your Organisation (HR Toolkits)

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