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£86 today · previous high £86 · all-time low £80

Cornell University Press The Next Frontier of Restaurant Management: Harnessing Data to Improve Guest Service and Enhance the Employee Experience (Cornell Hospitality Management: Best Practices)

Amazon

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£85.69 £79.57 £80.91 £82.24 £83.58 £84.91 £86.25 26 July 2026 10 August 2026 25 August 2026 09 September 2026 25 September 2026
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Price distribution over 62 days • 3 price levels

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4 days 17 days 41 days · current 0 10 21 31 41 £80 £81 £86 Days at Price

Price Analysis

Most common price: £86 (41 days, 66.1%)

Price range: £80 - £86

Price levels: 3 different prices over 62 days

Description

"The Next Frontier of Restaurant Management is of the highest quality and appropriate for Service Management courses at the graduate level." ― (Richard Ghiselli, Purdue University) The Next Frontier of Restaurant Managementbrings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers the best practices for restaurant success. Alex M. Susskind and Mark Maynard draw on their experiences as a hospitality educator and a restaurant industry leader, respectively, to guide readers through innovative articles that address specific aspects of restaurant management: * Creating and preserving a healthy company culture * Developing and upholding standards of service * Successfully navigating guest complaints to promote loyalty * Creating a desirable (and profitable) ambiance * Harnessing technology to improve guest and employee experiences * Mentoring employeesMaynard and Susskind detail the implementation of effective customer management and staff training, design elements such as seating and lighting, the innovative use of data to improve the guest experience, and both consumer-oriented and operation-based technologies. They conclude with a discussion of the human factor that is the foundation of the hospitality industry and the importance of a healthy workplace culture. As Susskind and Maynard show, successful restaurants don't happen by accident.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
15 June 2019
Listed Since
05 October 2018

Barcode

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