Service Quality in African Restaurants: An Assessment of Service Quality as Perceived by Customers in Five Star Restaurants in Nairobi, Kenya - Image 1

£42.00

LAP Lambert Academic Publishing Service Quality in African Restaurants: An Assessment of Service Quality as Perceived by Customers in Five Star Restaurants in Nairobi, Kenya

Name: Service Quality in African Restaurants: An Assessment of Service Quality as Perceived by Customers in Five Star Restaurants in Nairobi, Kenya
Brand: LAP Lambert Academic Publishing
Price: 42.0 GBP
Availability: InStock

Cookery

Price data last checked 50 day(s) ago - refreshing...

View at Amazon

Price History & Forecast

Last 41 days • 41 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 41 days • 1 price levels

Days at Price

Price Analysis

Most common price: £42 (41 days, 100.0%)

Price range: £42 - £42

Price levels: 1 different prices over 41 days

Description

The tenet of this book is that despite hospitality staff claiming to offer quality services many customers’ expectations are not met. Staffs tend to focus on tangible elements of the products in their role as service providers. Service providers should regularly monitor service quality and customer satisfaction in an attempt to improve customer retention. Inappropriate or inadequate treatment can result in customer dissatisfaction. The purpose of the book is to assess various quality aspects of service as perceived by the customers in five star restaurants in Nairobi. The aim of the book is to determine the difference in attitudes and expectations of both customers and service providers. The research was restricted to three, five star restaurants in Nairobi, namely: A, B and C. Its findings shows that customers are largely satisfied with the quality of services provided by the five star restaurants in Nairobi. Good working conditions in the restaurants and the remunerations influences quality of work. Based on the findings, it is recommended that focus should be made in areas such as empathy, responsiveness and assurance so as to retain and attract more customers.

Product Specifications

Brand: LAP Lambert Academic Publishing
Format: Paperback
ASIN: 384430715X
Category: Books > Subjects > Children's Books > Activities, Crafts & Games > Crafts & Hobbies > Cookery
Domain: Amazon UK
Release Date: 22 November 2011
Listed Since: 29 April 2011

Barcode

No barcode data available

LAP Lambert Academic Publishing Service Quality in African Restaurants: An Assessment of Service Quality as Perceived by Customers in Five Star Restaurants in Nairobi, Kenya

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Restaurant Service: Beyond the Basics (Wiley Professional Restauranteur Guides)

The Role of the Hospitality Industry in the Lives of Individuals and Families

Visual Image Design: Restaurants & Hotels (Graphic Design)

The Routledge Companion to International Hospitality Management (Routledge Companions in Business, Management and Marketing)

Successful Restaurant Design

Professional Server, The: A Training Manual (What's New in Culinary & Hospitality)

Human Resources in the Foodservice Industry: Organizational Behavior Management Approaches

Human Resources in the Foodservice Industry: Organizational Behavior Management Approaches

The International Hospitality Business: Management and Operations

Global Cases on Hospitality Industry

Hospitality Information Technology: Learning How to Use It

Hospitality Management Education (The Haworth Hospitality Press)

Routledge Handbook of Hospitality Marketing

The Next Frontier of Restaurant Management: Harnessing Data to Improve Guest Service and Enhance the Employee Experience (Cornell Hospitality Management: Best Practices)

Customer Service for Hospitality and Tourism

Food and Beverage Management

Global Cases on Hospitality Industry

Mastering Hospitality & Tourism English: Lingua Core: English for tourism and hotel: Intermediate level B1-B2

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

Leveraging Emotional and Artificial Intelligence for Organisational Performance

Restaurant Financial Management: A Practical Approach

Hospitality Marketing: Principles and Practices

Routledge - Emerging Transformations in Tourism and Hospitality

International Hospitality Management