£44.86

Jossey-Bass Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers

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About as cheap as it gets. The only time it was cheaper was 7 months ago.

£45 today · all-time low £44 (Oct 2025) · usually the usual

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Price History & Forecast

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Last 628 days • 628 data points (No recent data available)

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£76.91 £41.24 £49.02 £56.80 £64.59 £72.37 £80.15 10 June 2024 13 November 2024 19 April 2025 23 September 2025 27 February 2026

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Price distribution over 628 days • 8 price levels

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124 days · current 5 days 8 days 92 days 15 days 13 days 17 days 354 days 0 89 177 266 354 £45 £61 £64 £70 £71 £72 £75 £77 Days at Price

Price Analysis

Most common price: £77 (354 days, 56.4%)

Price range: £45 - £77

Price levels: 8 different prices over 628 days

Description

A valuable tool for any health care leader dedicated to improvingthe quality of care and enhancing patient satisfaction. Combiningtheory and discussion with a practical `action plan' format,Sherman challenges the reader to think about solutions, not justideas. --Irwin Press, president, Press, Ganey Associates, Inc. Whether you're a CEO, a caregiver, or simply someone who caresabout the results of service initiatives, you'll find plenty ofgreat ideas in this book. --Mark C. Clement, president and CEO, Holy Cross Hospital, Winner,1994 AHA Great Comebacks Award, 1996 International Enterprise Awardfor Customer Satisfaction, 1998 Global Best Practices Award forCustomer Service Total Customer Satisfaction reports on the breakthrough methodsused by awarding winning hospitals and health care organizations toachieve top-rated national status in customer satisfaction. Learnfrom top experts in the field of how to create and implement totalcustomer satisfaction tactical plan that will boost customersatisfaction ratings in your health care organization.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
04 December 1998
Listed Since
15 February 2007

Barcode

No barcode data available

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