£137.97

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£138 today · previous high £138 · all-time low £137

Routledge - The Connected Customer Business Book

Amazon

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Price range: £137 - £138

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Description

In a modern business environment, customers are better informed and harder to please. This Routledge publication explores how the connected consumer landscape has changed the nature of consumer and business markets. As consumers become increasingly interconnected through social networks like Facebook, Twitter, and MySpace, they leave behind a visible evidence trail via improved databases and customer information. This book examines how advances in electronic media and telecommunication facilitate these connections. It looks at how consumers seek a more participative role in their relationships with companies, forcing businesses to rethink their strategies. For professionals in management science and business studies, this text provides insight into the evolving relationship between brands and the modern, digitally-connected consumer.

Key Features

This Routledge book examines the changing nature of consumer and business markets in a connected environment.

The text explores how social networks like Facebook, Twitter, and MySpace facilitate consumer interconnection.

Learn how improved databases and customer information create a visible evidence trail for modern businesses.

Analyze how electronic media and telecommunication advances impact consumer behavior and brand relationships.

Understand why customers seek a more participative role in their relationships with companies.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
20 January 2010
Listed Since
17 March 2009

Barcode

No barcode data available

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