£149.87

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Routledge Social Media and Interactive Communications Book

Amazon

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Description

Explore the complex relationship between social media and the service sector with this Routledge publication. This book examines how direct and immediate interactive communication with customers and stakeholders impacts general communications. While new technological channels offer potential value, integrating new media with traditional marketing activities presents significant challenges for both practice and theory. This text investigates why organizations often struggle with the appropriateness of these digital tools despite the perceived benefits of real-time engagement. It provides a necessary look at the difficulties of combining modern digital communication with established business strategies in various service contexts.

Key Features

Published by Routledge to provide academic and professional insights into service sector communications.

Examines the integration of new media alongside traditional marketing activities within business contexts.

Analyzes the challenges of using direct and immediate interactive communication with customers and stakeholders.

Investigates the difficulties organizations face when adopting new technological communication channels.

Provides a reflective look on the practical and theoretical aspects of social media in the service sector.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
15 July 2016
Listed Since
07 December 2015

Barcode

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