£250.00

STAR Customer Service for PBSA, BTR and Co-living: Build a Resident Experience That Drives Renewals and Advocacy

Management

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Description

STAR Customer Service for PBSA, BTR and Co-Living: How to Build Loyalty and Advocacy Through Mindset-Led Service In PBSA, BTR and co-living, the true differentiator isn’t your spec sheet — it’s your service. In a market where residents have more choice than ever, what keeps them coming back isn’t just fast maintenance or clean communal areas. It’s how you make them feel. STAR Customer Service is a practical, psychology-driven guide to creating resident experiences that feel personal, human and worth staying for. Built specifically for the realities of purpose-built student accommodation, build-to-rent and co-living environments, this book reframes service as your most powerful retention strategy — and shows you exactly how to deliver it. At its heart is the STAR Framework — Socialiser, Thinker, Adventurer, Realist — a simple, scalable way to personalise service by mindset, not stereotype. Alongside the IDEA Journey and CARE Model, it equips frontline teams, property managers and operators with a clear, repeatable approach to build connection, trust and long-term loyalty at every stage of the resident lifecycle. Inside, you'll learn how to: Tailor service to four distinct resident mindsets — without losing efficiency Spot what each personality type really needs in everyday interactions Design welcome journeys, events and communications that resonate Embed empathy into every channel — from reception to helpdesk to social media Drive rebookings, boost referrals and increase lifetime resident value Build team culture and training models that deliver consistency and care This isn’t a theory book. It’s a field manual for teams who want to do service better — and for organisations ready to shift from transactional to transformational. Whether you’re working the desk on move-in day, leading a city-wide portfolio, or redesigning resident experience from the top down, STAR Customer Service gives you the tools to build places people don’t just live in — but belong to. Because in residential living, loyalty isn’t won by process. It’s earned in moments that feel personal. And that’s where STAR begins.

Product Specifications

Format: paperback
ASIN: B0F5HWKSDN
Category: Books > Subjects > Business, Finance & Law > Management
Domain: Amazon UK
Release Date: 17 April 2025
Listed Since: 18 April 2025

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STAR Customer Service for PBSA, BTR and Co-living: Build a Resident Experience That Drives Renewals and Advocacy

It has never been this cheap. We have no record of a lower price.

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