Current Issues and Development in Hospitality and Tourism Satisfaction - Image 1

£55.89

Routledge Current Issues and Development in Hospitality and Tourism Satisfaction

Name: Current Issues and Development in Hospitality and Tourism Satisfaction
Brand: Routledge
Price: 55.89 GBP
Availability: InStock

Economics

This is the most expensive it has ever been. Walk away.

£56 today · previous high £56 · all-time low £55

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 31 days • 31 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 31 days • 2 price levels

Days at Price

Current Price

Price Analysis

Most common price: £55 (30 days, 96.8%)

Price range: £55 - £56

Price levels: 2 different prices over 31 days

Description

Stay ahead of your customers as their service expectations change! In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry. Hospitality and tourism faculty and students as well as professionals will find this book useful for improving and providing quality service management. This book illustrates the complex relationship between customer and service provider, offering practical advice and techniques for maximizing consumer contentment. Current Issues and Development in Hospitality and Tourism Satisfaction contains models for meetingand even surpassingconsumer expectations to increase the value of the customer’s experience. This essential resource includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction. This book helps you: incorporate existing and alternative measurements of satisfaction measure and improve service quality create and maintain social interaction linkages between staff and customer identify the destination performance of your hotel and other destinations or attractions evaluate consumer satisfaction with lodging services increase cross-cultural service satisfaction and much more! Tables and figures throughout the text help demonstrate the strategies, and bibliographies at the end of each chapter offer further reading. While there are other books that focus on customer satisfaction, Current Issues and Development in Hospitality and Tourism Satisfaction is rare in that it covers satisfaction issues as they apply to both hospitality and tourism.

Product Specifications

Brand: Routledge
Format: paperback
ASIN: 0789024349
Category: Books > Subjects > Business, Finance & Law > Economics
Domain: Amazon UK
Release Date: 26 August 2004
Listed Since: 30 December 2006

Barcode

No barcode data available

Routledge Current Issues and Development in Hospitality and Tourism Satisfaction

This is the most expensive it has ever been. Walk away.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Routledge - Current Issues in Hospitality and Tourism Satisfaction

Customer Service for Hospitality and Tourism

Customer Care and Service in Tourism and Hospitality

Service Quality Management in Hospitality, Tourism, and Leisure

Routledge Service Quality Management in Hospitality & Tourism

Customer Service in Tourism and Hospitality - 2nd Edition

Hospitality and Tourism 2015: Proceedings of HTC 2015 (Malacca, Malaysia, 2-3 November 2015)

Strategic Management for Tourism, Hospitality and Events

Strategic Management for Tourism, Hospitality and Events

The International Hospitality Business: Management and Operations

Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality: 139 (International Series in Operations Research & Management Science, 139)

The Role of the Hospitality Industry in the Lives of Individuals and Families

The Routledge Companion to International Hospitality Management (Routledge Companions in Business, Management and Marketing)

The Role of the Hospitality Industry in the Lives of Individuals and Families

The International Hotel Industry: Sustainable Management

The Routledge Companion to International Hospitality Management (Routledge Companions in Business, Management and Marketing)

Social Media Marketing in Tourism and Hospitality

The International Hotel Industry: Sustainable Management

The Routledge Handbook of Hotel Chain Management

The Routledge Handbook of Hotel Chain Management

Hospitality and Tourism Marketing: Building Customer Driven Hospitality and Tourism Organizations

Hospitality and Travel Marketing

The Cornell School of Hotel Administration Handbook of Applied Hospitality Strategy

Optimizing Digital Solutions for Hyper-Personalization in Tourism and Hospitality (Premier Reference Source: Advances in Hospitality, Tourism, and the Services Industry)