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Routledge Service Quality Management in Hospitality, Tourism, Leisure

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£200.00 £173.37 £179.18 £184.99 £190.80 £196.61 £202.42 09 July 2026 12 July 2026 16 July 2026 20 July 2026 24 July 2026

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1 day 15 days · current 0 4 8 11 15 £176 £200 Days at Price

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Most common price: £200 (15 days, 93.8%)

Price range: £176 - £200

Price levels: 2 different prices over 16 days

Description

Service Quality Management in Hospitality, Tourism, and Leisure delivers practical strategies for hospitality professionals and educators seeking to elevate customer experiences. Published by Routledge, this comprehensive resource explores how quality-focused service delivery becomes the competitive differentiator in hospitality, tourism, and leisure industries where customer expectations continue to rise. The book bridges theoretical concepts with real-world applications, offering clear explanations of service management principles that practitioners can implement immediately. Whether you manage hotel operations, tourism attractions, or leisure facilities, this guide equips you with proven frameworks to improve staff performance, enhance customer satisfaction, and build competitive advantage through superior service quality rather than relying on product or price competition.

Key Features

Service Quality Management in Hospitality, Tourism, and Leisure addresses how staff can consistently deliver the highest quality service standards expected by today's customers.

Routledge's publication combines theoretical service management concepts with practical applications designed for hospitality professionals and educators.

The book provides clear explanations of how quality-driven service strategies create competitive advantage in hospitality, tourism, and leisure sectors.

Readers gain actionable frameworks to implement service quality improvements across hospitality operations, from customer interactions to organisational processes.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
05 January 2001
Listed Since
15 February 2007

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