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Routledge Service Quality Management in Hospitality & Tourism

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£175.79 £174.70 £174.94 £175.18 £175.41 £175.65 £175.89 31 March 2026 08 April 2026 16 April 2026 24 April 2026 02 May 2026

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Description

In the modern hospitality, tourism, and leisure industries, customers expect a very high level of service. Success in these competitive fields often depends on strategies that focus on quality of service to add value, rather than relying solely on product or price differentiation. This book by Routledge addresses the vital question of whether your staff delivers the highest quality service possible. Service Quality Management in Hospitality, Tourism, and Leisure provides a deep look into the concepts and strategies needed to improve service delivery. It offers clear and simple explanations of theoretical concepts, making them easy to understand. Beyond theory, the text focuses on practical applications, making it a valuable resource for both practitioners and educators looking to enhance service standards and drive business value through quality management.

Key Features

Focuses on service quality as a way to add value and differentiate your business from competitors.

Provides clear and simple explanations of complex theoretical concepts for easier learning.

Includes practical applications of service management strategies for real-world use.

Addresses the high service expectations of modern customers in the tourism and leisure sectors.

Offers essential insights for both industry practitioners and academic educators.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
05 January 2001
Listed Since
15 February 2007

Barcode

No barcode data available

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