£211.04

IGI Global Maximizing Management Performance and Quality with Service Analytics

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£240.77 £194.53 £204.62 £214.71 £224.79 £234.88 £244.97 09 June 2024 04 November 2024 02 April 2025 29 August 2025 25 January 2026

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181 days 90 days · current 105 days 112 days 108 days 0 45 91 136 181 £199-207 £207-216 £216-224 £224-232 £232-241 Days at Price

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Price range: £199 - £241

Price levels: 5 price ranges over 596 days

Description

Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction. Maximizing Management Performance and Quality with Service Analytics offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management. This book is for practitioners engaged in IT service management who are interested in delivering high-quality and cost-competitive IT services, as well as academic and industrial researchers in the fields of information technology and computer science who are advancing data analysis, modeling, and optimization methods to new emerging fields.

Product Specifications

Format
Hardcover
Domain
Amazon UK
Release Date
12 August 2015
Listed Since
19 March 2015

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