Quality Management for it Services: Perspectives on Business and Process Performance (Advances in Logistics, Operations, and Management Science) - Image 1

£59.43

Information Science Reference Quality Management for it Services: Perspectives on Business and Process Performance (Advances in Logistics, Operations, and Management Science)

Name: Quality Management for it Services: Perspectives on Business and Process Performance (Advances in Logistics, Operations, and Management Science)
Brand: Information Science Reference
Price: 59.43 GBP
Availability: InStock

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About as cheap as it gets. The only time it was cheaper was 2 months ago.

£59 today · all-time low £58 (May 2026) · usually £59

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Description

Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to close this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with practical implementation solutions, this book gives both scientists and practical experts insight into the different facets of IT service quality management.

Product Specifications

Brand: Information Science Reference
Format: hardcover
ASIN: 1616928891
Category: Books > Subjects > Business, Finance & Law > Management > Balanced Scorecard
Domain: Amazon UK
Release Date: 15 October 2010
Listed Since: 01 April 2010

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Information Science Reference Quality Management for it Services: Perspectives on Business and Process Performance (Advances in Logistics, Operations, and Management Science)

About as cheap as it gets. The only time it was cheaper was 2 months ago.

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