Information Science Reference Quality Management for it Services: Perspectives on Business and Process Performance (Advances in Logistics, Operations, and Management Science)

Quality Management for Competitive Advantage in Global Markets (InfoSci-Books)

Quality Management for Competitive Advantage in Global Markets (Advances in Business Strategy and Competitive Advantage)

Toward Corporate IT Standardization Management: Frameworks and Solutions (Advances in Standardization Research)

Information Science Reference

Managing Web Service Quality: Measuring Outcomes and Effectiveness (Premier Reference Source)

Information Science Reference

Intelligent Quality of Service Technologies and Network Management: Models for Enhancing Communication: 1 (Premier Reference Source)

Information Science Reference

CRC Press - Managing IT Performance to Create Business Value

CRC Press

Quality Innovation: Knowledge, Theory, and Practices (Advances in Information Quality and Management)

Information Science Reference

Maximizing Management Performance and Quality with Service Analytics

IGI Global

Managing Very Large IT Projects in Businesses and Organizations (Advances in IT Personnel and Project Management)

Information Science Reference

Technological Applications and Advancements in Service Science, Management, and Engineering

Business Science Reference

Virtual and Innovative Quality Management Across the Value Chain: Industry Insights, Case Studies and Best Practices (Management for Professionals)

Service Science and Logistics Informatics - Information Science

Information Science Reference

Quality Management Implementation in Higher Education: Practices, Models, and Case Studies

Information Science Reference

Information Quality Management: Theory and Applications

IGI Global

Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems

Wiley

Software Process Improvement and Management: Approaches and Tools for Practical Development

Information Science Reference

Standardization Research in Information Technology: New Perspectives (Advances in Standardization Research)

Information Science Reference

Information Technology Governance and Service Management: Frameworks and Adaptations (Premier Reference Source)

Information Science Reference

Achieving Competitive Advantage through Quality Management

Springer

Routledge Information Quality - Advances in Management Information Systems

Routledge

Service Science: The Foundations of Service Engineering and Management

Wiley

Quality Management Principles and Policies in Higher Education (Premier Reference Source: Advances in Higher Education and Professional Development)

Information Science Reference

Service Quality in Academic Libraries (Contemporary Studies in Information Management, Policies, an)

Praeger

Managing, Controlling, and Improving Quality

Wiley