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Wiley Measure What Matters to Customers - KPI Business Book

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Description

Improve your company profits by working smarter with Measure What Matters to Customers. Published by Wiley, this book explains how to use Key Predictive Indicators (KPIs) to track success from the perspective of your customers. By utilizing these innovative measures, you can define enterprise success through the eyes of those you serve. This guide provides the tools needed to implement effective KPIs that drive better business outcomes and smarter decision-making.

Key Features

This Wiley book teaches how to use Key Predictive Indicators (KPIs) to define enterprise success.

Learn to measure what matters to your customers to help increase company profits.

The guide focuses on working smarter through the application of innovative KPI measures.

This ABIS BOOK provides a framework for viewing business success through a customer lens.

Product Specifications

Brand
Wiley
Format
hardcover
Domain
Amazon UK
Release Date
17 October 2006
Listed Since
08 December 2006

Barcode

No barcode data available

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