CREATESPACE The KPI Dictionary: 4,800+ Key Performance Indicator definitions: Volume 2: Industries

By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs), The KPI Institute provides professionals a useful resource for novices and experts alike. It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system. The KPI taxonomy presented in the dictionary covers 25 different economic activities, by illustrating industry specific KPIs: Agriculture Arts and Culture Construction and Capital Works Customs Education and Training Financial Institutions Government – Local Government – State / Federal Healthcare Hospitality and Tourism Infrastructure Operations Manufacturing Media Non-profit / Non-governmental Postal and Courier Services Professional Services Publishing Real Estate / Property Resources Retail Sport Management Sports Telecommunications / Call Center Transportation Utilities Some of these KPIs can be used at strategic levels, while others can be monitored at operational level given the particularities of operations. About the Author The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure performance and learn with KPIs. It operates www.smartKPIs.com, the result of the research program dedicated to documenting and cataloging how KPIs are used in practice, an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members. Over the last six years, the team at The KPI Institute: Documented 8,000+ KPIs from 15 functional areas and 24 industries; Reviewed 1,000+ performance reports from 125 countries; Referenced 20,000+ resources as part of the documentation process; Developed over 130 KPI Dashboards and Balanced Scorecards. The main activities of The Institute include: Research and Publications - contributing to the development of the performance management discipline by actively researching and publishing articles and reports; Education - delivering performance management training to develop skills in related processes/systems, from KPI selection to Balanced Scorecard implementations. Testimonials "smartKPIs.com provided a simple yet powerful scorecard and dashboard model to start building our own with our business intelligence tools." Humberto E Della Torre, El Salvador "I was pleasantly surprised of the level of experience and knowledge of the smartKPIs.com team. The toolkit delivered was what I had anticipated to be." Alex Giammona, Australia "Guys we are very thankful of the hard work you do. Your website really guides us on the daily performance management of our organization." Omphile Macheng, Botswana "Really a very good and useful website, I am excited about the content and comprehensiveness of data on your website, and I will recommend it to all professional in the governmental sector in United Arab of Emirates, Wish you all the best." Mahdi El Horchi, United Arab Emirates