CRC Press Integrated IT Performance Management

Product Description If you are in search of real-world practical scenarios of IT performance management practices, with a desire to obtain examples of strategic directives, accountabilities, outcomes, and performance measures for managing IT services, with an interest toward how performance management integrates with strategic and operational management, then Integrated IT Performance Management is the perfect book for you. Unlike theoretical books that focus on human resources performance management, this book presents a compilation of the author’s extensive IT management, performance management, project management, enterprise architecture, and applications development knowledge and skills, and industry experiences gained over more than 35 years as an IT professional in the private, public, and academic sectors in Canada and the United States. It provides an Integrated IT Performance Management Framework (IPMF-IT)™ that integrates strategic, IT operational, and performance management components based on a results-driven performance measurement and accountability framework. It also demonstrates the applicability of this framework within the context of the entire IT services delivery life cycle, using a model-centric approach. A unique and innovative aspect of this model is the alignment of outcome measures with output measures, which focuses on the effectiveness and efficiencies of output measures to the management, measurement, and delivery of IT services, using integrated IT performance measurement dashboards. Review "I am impressed with Ken Bainey’s approach to integrated IT performance management. His practical approach to accountability for results, by aligning strategy to execution using a performance measurement dashboard, is revealing and insightful. This book provides that understanding of how to apply results-based management and results-based budgeting to transform your IT organization to a culture of performance excellence." ...Ken Maharaj, former CIO, Bishop’s University, Sherbrooke, Canada "This book is well written by a respected IT professional. It could serve as a textbook or an easy read for any professional. Although this book is written from an IT perspective, there is something in it that would appeal to professionals in any field of performance. More specifically, it could very easily be applied to the project management world, especially team performance. This book appeals to both new and experienced managers and project managers." ...Sami Fahmy, Ph.D, PEng, PMP, adjunct professor, University of Alberta-Engineering, Alberta, Canada "An excellent body of knowledge on integrated IT performance management that integrates strategic management, IT operational management and performance management. The readers will understand how IT strategic directives align with the outputs, outcomes and performance measures in the IT performance measurement dashboard. This understanding via practical applicability will be of tremendous value to IT and business decision makers in managing, measuring and monitoring the delivery of IT services." ...Qing Tan, Ph.D., associate professor, School of Computing and Information Systems, Athabasca University, Alberta, Canada "Already a published author, Ken has produced an amazing comprehensive collection of his experiences in IT leadership, represented by an integrated IT performance management framework-body of knowledge. His logical approach with practical "real-life" scenarios and dashboard implementation provides clarity to this complex discipline of performance management, which is perceived quite differently in practice and academic research. I believe that this framework can be used in the design and implementation of performance management systems or the start of a new body of knowledge―Performance Excellence Body of Knowledge (PEBOK)." ...Eugene Sears, former senior vice-president, IT services, MCAP, Ontario, Canada "Ken has created the first IT performance manag