Pfeiffer The Guidebook for Performance Improvement: Working with Individuals and Organizations

Product Description The ultimate resource for improvement and planning! This treasure trove of information gives you expert direction for helping your organization and its employees improve performance. Unlike most resources on organizational improvement that consider only the micro- (individual) and macro- (organization) levels, this guide incorporates the mega- (customer/client) level in planning success.Among the many leading contributors to this volume are:Dale M. BrethowerDiane DormantJudith HaleRoger KaufmanDanny G. LangdonBette MadsonAnn W. ParkmanSivasailam "Thiagi" ThiagarajanOdin WestgaardJack Zigon . . . and many more!You'll learn vital performance improvement steps including:Defining objectives and ensuring that they are usefulDetermining what results to achieveDesigning and implementing interventions, programs, and activities that will achieve resultsPlanning appropriate evaluation efforts . . . and much more!The Guidebook for Performance Improvement draws on all the current improvement approaches--quality, reengineering, job-task analysis, reward programs, and others--synthesizes those ideas, and offers you a wide range of success strategies to maximize workplace performance. A desk reference like no other, this book gives you cutting-edge tips and techniques for achieving organizational breakthroughs.Selected Contents:--The Origins and Critical Attributes of Human Performance TechnologyResearch and Development Origins of Performance SystemsSocial Responsibility--A Strategic-Planning Framework: Mega PlanningPreparing Performance Indicators and ObjectivesNeeds-Assessment BasicsBusiness-Unit Performance Analysis and DevelopmentOrganizational MappingJob-Task Analysis--The Hierarchy of InterventionsApplications of Total Quality Concepts to Organizational EffectivenessDeveloping Front-line Employees: A New Challenge for Achieving Organizational EffectivenessJob AidsRecruitment and TurnoverAccountability for Staff TurnoverPerformance ManagementProgram Management: Its Relationship to the ProjectRewards and Performance IncentivesDeveloping Test and Assessment ItemsQuality Management/Continuous ImprovementPerformance Appraisal From the Inside Flap The only practical guide to performance improvement that regards customer satisfaction as the ultimate goal! This book combines all the current improvement approaches into one comprehensive, holistic approach that can be successfully applied to individuals and organizations alike. From the Back Cover The only practical guide to performance improvement that regards customer satisfaction as the ultimate goal! This book combines all the current improvement approaches into one comprehensive, holistic approach that can be successfully applied to individuals and organizations alike. About the Author Roger Kaufman is director of Roger Kaufman & Associates and professor and director of the Office for Needs Assessment and Planning at Florida State University.Sivasailam Thiagarajan is president of Workshops by Thiagi, a consulting and training company. He is also the editor of the Thiagi GameLetter, a newsletter that deals with training games andactivities.Paula MacGillis is the editor of The Guidebook for Performance Improvement: Working with Individuals and Organizations, published by Wiley.