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Routledge Customer Satisfaction Measurement for ISO 9000: 2000

Name: Routledge Customer Satisfaction Measurement for ISO 9000: 2000
Brand: Routledge
Price: 200.0 GBP
Availability: InStock

Interviews

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Description

Meeting the ISO 9000: 2000 quality management standard requires registered companies to measure customer satisfaction. However, many organizations struggle with surveys that produce misleading results due to poor questionnaire design, inappropriate data collection methods, or invalid statistical analysis. This book by Routledge provides a clear and simple guide to navigating these challenges. Learn how to conduct professional customer satisfaction surveys that deliver reliable results. This resource is designed to help you maintain consistency with the specific requirements of ISO 9001:2000. By following the step-by-step explanations provided, you can ensure your measurement process is accurate and meets international quality standards. Whether you are looking to improve your data collection methods or refine your statistical analysis, this book offers the practical knowledge needed to implement a successful satisfaction measurement process.

Key Features

Provides a clear and simple explanation of how to conduct professional customer satisfaction surveys for reliable results.

Helps companies meet the specific requirements of the ISO 9001:2000 quality management standard.

Addresses common issues such as poor questionnaire design and inappropriate data collection methods.

Offers guidance on avoiding invalid statistical analysis to ensure data accuracy.

Walks through each step of the customer satisfaction measurement process to ensure professional implementation.

Product Specifications

Brand: Routledge
Format: hardcover
ASIN: 1138464457
Category: Books > Subjects > Business, Finance & Law > Careers > Interviews
Domain: Amazon UK
Release Date: 13 November 2017
Listed Since: 26 July 2017

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Routledge Customer Satisfaction Measurement for ISO 9000: 2000

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