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£71.99

PEARSON EDUCATION Service Operations Management: Improving Service Delivery

Name: Service Operations Management: Improving Service Delivery
Brand: PEARSON EDUCATION
Price: 71.99 GBP
Availability: InStock

Management

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Description

Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. Pearson, the world's learning company.

Product Specifications

Brand: PEARSON EDUCATION
Format: paperback
ASIN: 1292064463
Category: Books > Subjects > Business, Finance & Law > Management
Domain: Amazon UK
Publication Date: 09 November 2020
Listed Since: 10 April 2016

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PEARSON EDUCATION Service Operations Management: Improving Service Delivery

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