Operations Management in Service Industries and the Public Sector: Texts & Cases - Image 1

£88.29

Wiley Operations Management in Service Industries and the Public Sector: Texts & Cases

Name: Operations Management in Service Industries and the Public Sector: Texts & Cases
Brand: Wiley
Price: 88.29 GBP
Availability: InStock

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Operations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business Studies, University of Warwick Colin Armistead, The European School of Management Studies, Oxford Bob Johnston, School of Industrial and Business Studies, University of Warwick Barbara Morris, Department of Management Studies, Sheffield City Polytechnic Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries, this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint of operations management specialistsrather than marketing managersthe book examines the operational aspects of service operations and includes vital links with marketing, organization and business policy by using a wide range of case studies from both the public and the private sector. Suitable as a teaching text at both graduate and postgraduate levels the book will also be of value to practitioners in service organizations, the public sector and those concerned with the management of internal services in manufacturing.

Product Specifications

Brand: Wiley
Format: paperback
ASIN: 0471908010
Category: Books > Subjects > Business, Finance & Law > Management > Balanced Scorecard
Domain: Amazon UK
Release Date: 08 November 1985
Listed Since: 15 February 2007

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Wiley Operations Management in Service Industries and the Public Sector: Texts & Cases

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