£136.45

Routledge Customer Loyalty Programmes and Clubs

Name: Customer Loyalty Programmes and Clubs
Brand: Routledge
Price: 136.45 GBP
Availability: InStock

Strategy

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Description

In every industry, and any company, customer loyalty marketing is an important pillar of corporate strategy. This second edition of Customer Loyalty Programmes and Clubs, explains how the key to effective protection against competition lies in identifying and offering your customers the right combination of financial and non-financial benefits. Stephen Butscher has reviewed the developments that have taken place since his original successful step-by-step guide was published and now includes 'pricing for customer loyalty' and 'e-loyalty' along with extra case studies. He takes you through all the necessary stages to research, plan and launch a programme that builds and develops the relationship between you and your customers, and emphasises value measurement and selection of the right benefits, enabling you to integrate the loyalty programme into every part of your organization. Customer Loyalty Programmes and Clubs includes case studies from some of the most successful companies, including Volkswagen Club, Kawasaki Riders Club, Swatch the Club, Porsche and many more.

Product Specifications

Brand: Routledge
Format: hardcover
ASIN: 0566084511
Category: Books > Subjects > Business, Finance & Law > Management > Strategy
Domain: Amazon UK
Release Date: 12 March 2002
Listed Since: 05 February 2007

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Routledge Customer Loyalty Programmes and Clubs

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