£116.80

PEARSON EDUCATION Customer Service: Career Success Through Customer Loyalty

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Description
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

Product Specifications
Brand
PEARSON EDUCATION
Format
paperback
ASIN
0133056252
Category
Books > Subjects > Business, Finance & Law > Economics
Domain
Amazon UK
Release Date
12 July 2013
Listed Since
05 August 2012

Barcode

No barcode data available

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