£63.93

LAP Lambert Academic Publishing E-Service Quality & E-Loyalty: Measuring role of E-Satisfaction and E-Trust on the relationship between E-Service Quality and E-Loyalty.

Name: E-Service Quality & E-Loyalty: Measuring role of E-Satisfaction and E-Trust on the relationship between E-Service Quality and E-Loyalty.
Brand: LAP Lambert Academic Publishing
Price: 63.93 GBP
Availability: InStock

Call Centre Management

Price data last checked 94 day(s) ago - refreshing...

View at Amazon

We'll watch every seller, every day. One email when your price arrives.

This is the usual price. Wait for it to drop, or tell us your number.

£64 today · usual range £0–£0 · best ever £50

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 637 days • 637 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 637 days • 8 price levels

Days at Price

Current Price

Price Analysis

Most common price: £72 (392 days, 61.5%)

Price range: £50 - £72

Price levels: 8 different prices over 637 days

Description

Customers continuously show higher demand for online shopping which drives the apparent growth of global internet commerce. As Internet shopping gradually moves from innovation to a standard way of shopping, the quality of the websites will play an essential role in the differentiation of the sites. High-quality sites are capable of attracting more customers than the competing sites of poor quality since the quality built a sustainable competitive advantage. Internet shopping sites are virtual stores where all operations and its relevant activities take place in online cyberspace. The literature on the quality of traditional retail stores confirmed that consumers use the quality of the store as an indication of the quality of products from stores. Also, when consumers are satisfied with a high-quality website, they inspire powerful and positive word-of-mouth for the site. Various measuring instruments have been developed with the objective of evaluating the quality of websites. This study used the NetQual measurement scale (Bresslloes, 2006) as an instrument for measuring the quality of the websites and as a result, affect the user's electronic loyalty.

Product Specifications

Brand: LAP Lambert Academic Publishing
Format: paperback
ASIN: 6139959683
Category: Books > Subjects > Business, Finance & Law > Management > Call Centre Management
Domain: Amazon UK
Release Date: 13 December 2018
Listed Since: 08 January 2019

Barcode

No barcode data available

LAP Lambert Academic Publishing E-Service Quality & E-Loyalty: Measuring role of E-Satisfaction and E-Trust on the relationship between E-Service Quality and E-Loyalty.

This is the usual price. Wait for it to drop, or tell us your number.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

The Handbook of Customer Satisfaction and Loyalty Measurement

The Satisfaction of Change: How Knowledge and Innovation Overcome Loyalty in Decision-Making Processes (Palgrave Studies in Democracy, Innovation, and Entrepreneurship for Growth)

Customer Loyalty and Supply Chain Management: Business-to-Business Customer Loyalty Analysis (Routledge Studies in Business Organizations and Networks)

Shopping Malls im Internet - Eine Analyse der Chancen und Risiken unter der Berücksichtigung einer empirischen Erhebung

Potentiale kartenbasierter Kundenbindungsprogramme für die Ermittlung des Customer Lifeftime Value

Moving Businesses Online and Embracing E-Commerce: Impact and Opportunities Caused by COVID-19 (Advances in Electronic Commerce)

Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies

Customer Service: Career Success Through Customer Loyalty

Web 2.0 and Beyond: Understanding the New Online Business Models, Trends, and Technologies

Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits

User Innovation and the Entrepreneurship Phenomenon in the Digital Economy (Advances in Electronic Commerce)

International E-Business: Building Online Customer Loyality with Relationship Management

Leveraging Consumer Behavior and Psychology in the Digital Economy (Advances in Marketing, Customer Relationship Management, and E-Services)

Moving Businesses Online and Embracing E-Commerce: Impact and Opportunities Caused by COVID-19

The Sociology of Loyalty

The Foundations of a Trustworthy Web (Foundations and Trends® in Web Science)

Leveraging Consumer Behavior and Psychology in the Digital Economy

Global Observations on the Interplay Between Service Quality and Customer Delight

The Law of Loyalty

Auswirkungen des dynamisch veränderten Kaufverhaltens auf das Multi Channel Marketing sowie die Rolle von Empfehlungen zur Beeinflussung des Kaufverhaltens: Eine empirische Analyse

Diverse Methods in Customer Relationship Marketing and Management (Advances in Marketing, Customer Relationship Management, and E-Services)

Self-Service in the Internet Age: Expectations and Experiences (Computer Supported Cooperative Work)

Consumer Online Shopping Behaviour: Influence of Perceived Benefits and Risks on Perceived Value

Impact of Globalization and Advanced Technologies on Online Business Models