£61.00

التسويق بالعلاقات: وجودة العلاقات التسويقية

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£61.00 £57.95 £59.17 £60.39 £61.61 £62.83 £64.05 27 June 2026 16 July 2026 05 August 2026 25 August 2026 14 September 2026

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Most common price: £61 (80 days, 100.0%)

Price range: £61 - £61

Price levels: 1 different prices over 80 days

Description

هذا الكتاب: يتمحور الموضوع الرئيسي للكتاب حول التسويق بالعلاقات وجودة العلاقات التسويقية، حيث يعالج مفهومهما ومتغيراتهما وأبعادهما، كما يدرس بعض المفاهيم المرتبطة بهما كتكنولوجيا المعلومات والاتصال والمسؤولية الاجتماعية والميزة التنافسية مبرزا كيفية تأثير وتأثر التسويق بالعلاقات بكل منها، حيث تم تقسيم الكتاب إلى ستة فصول، تضمن الأول منها تحليلا مفصلا لماهية التسويق بالعلاقات، والفصل الثاني يدرس عملية تطبيق التسويق بالعلاقات بمختلف أبعادها من مجالات ومستويات التطبيق والحالات المناسبة لذلك ومتطلباتها. وفي الفصل الثالث تم التعرض إلى مفهوم العلاقات التسويقية من خلال تعريفها وتحديد أنواعها واستراتيجيات التأثير فيها وتنميتها، أما الفصل الرابع فتضمن تحليلا مفصلا لأبعاد وأسس علاقات العملاء مستعرضا العوامل المؤثرة فيها ودور القيمة المدركة والمتوقعة في بنائها وتعزيزها مع التعريج على رضا وولاء العملاء، كما تم التطرق إلى دورة حياة علاقات العملاء. أما الفصل الخامس تم من خلاله معالجة جودة علاقات العملاء بناء على إبراز مفهوم الجودة وإدارة الجودة الشاملة والمنظمة العالمية للتقييس ثم التطرق إلى مفهوم جودة العلاقة ومحدداتها ومتطلباتها،

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
26 May 2017
Listed Since
19 June 2017

Barcode

No barcode data available

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