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LAP Lambert Academic Publishing A Practical Approach to Customer Service: Understanding Customer Service Representation

Name: A Practical Approach to Customer Service: Understanding Customer Service Representation
Brand: LAP Lambert Academic Publishing
Price: 52.99 GBP
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Description

Many times organizations do not pay special attention to the concept of customer service which is a key element in organizational growth. There is usually a misunderstanding between customer care and customer service in general. The customer service concept is broader than customer care. This book gives an insight to reasons why customer service is important in closing the missing link between customers and Customer Service Representatives (CSRs). It provides practical methodologies for creating customer service excellence providing a wide range of knowledge and skills necessary to exceed customer expectations. This book incorporates elements of different technologies being used in modern service centers, new ethics in action exercises and coverage of the latest trends in the customer service field. The intended outcome from the reader's side will be understanding how best to resolve customer complaints, improve communication and attain the skills needed to improve and sustain customer loyalty and business relationships.

Product Specifications

Brand: LAP Lambert Academic Publishing
Format: paperback
ASIN: 6202917164
Category: Books > Subjects > Business, Finance & Law > Management > Balanced Scorecard
Domain: Amazon UK
Release Date: 25 September 2020
Listed Since: 28 March 2020

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About as cheap as it gets — within 5% of the all-time low it hit 1 month ago.

LAP Lambert Academic Publishing A Practical Approach to Customer Service: Understanding Customer Service Representation

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About as cheap as it gets — within 5% of the all-time low it hit 1 month ago.

LAP Lambert Academic Publishing A Practical Approach to Customer Service: Understanding Customer Service Representation

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Customer Service in the 21st Century

Understanding The Use of Technology-Based Self Service: The Consumers? Point of View

Route to Customer Satisfaction is Through Employees: Impact of Management Practices

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Measuring Service Quality Offered Through Organized Retail Stores: Indian Retail Perspective

CUSTOMER CARE-SPECIFIC ATTRIBUTES IN BANK PERFORMANCE

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