LAP Lambert Academic Publishing Managing Consumers in Hospitality Service Situations: Managing Service Failure & Recovery

Electronic Relationship Value Management in the Hotel Industry

LAP Lambert Academic Publishing

Customer Service in the 21st Century

LAP Lambert Academic Publishing

Introduction To Healthcare Service Management: A hand book of Health & Hospital Management

LAP Lambert Academic Publishing

A Practical Approach to Customer Service: Understanding Customer Service Representation

LAP Lambert Academic Publishing

Understanding The Use of Technology-Based Self Service: The Consumers? Point of View

LAP Lambert Academic Publishing

Effects of Service Quality And Satisfaction on Loyalty: Service Quality, Satisfaction and Service Loyalty

LAP Lambert Academic Publishing

Brand Image in the Hotel Industry: Brand Image on Customer-Based Brand Equity in the Hotel Industry in Bangladesh

LAP Lambert Academic Publishing

Engaged Employees Make Happy Guests

LAP Lambert Academic Publishing

CONSUMER BEHAVIOUR: MARKETING

LAP Lambert Academic Publishing

How to make tourism service quality perfect

LAP Lambert Academic Publishing

Knowledge Management in the Nigerian Hospitality Industry

LAP Lambert Academic Publishing

Management of Intellectual Stress in Modern Service Firms

LAP Lambert Academic Publishing

FAILURE AND MANAGEMENT OF DIRECT RESTORATION

LAP Lambert Academic Publishing

MANAGEMENT PRACTICES FOR BUSINESS RESILIENCE

LAP Lambert Academic Publishing

Human Resource Management Best Practices for Tourism Industry

LAP Lambert Academic Publishing

New Service Development: Creating A Framework For The Management Of Innovation In Experience Based Firms

LAP Lambert Academic Publishing

Training and Development Strategies for Employees in Hotel Industry: Strategies for Training and Development of Employees in the Hotel Industry for effective Employee Retention

LAP Lambert Academic Publishing

Measuring Service Quality Offered Through Organized Retail Stores: Indian Retail Perspective

LAP Lambert Academic Publishing

Service quality assessment for healthcare sector: Healthcare service quality assessment

LAP Lambert Academic Publishing

Customer Relationship Management Practices in Consumer Durable Goods: CRM in Consumer Durable White goods customers

LAP Lambert Academic Publishing

Servant Leadership In the Restaurant Industry. 2nd Edition

LAP Lambert Academic Publishing

Management of Customers' Communication Behaviors: Effects of Satisfaction, Organizational Reputation, and Identification with Company

LAP Lambert Academic Publishing

Route to Customer Satisfaction is Through Employees: Impact of Management Practices

LAP Lambert Academic Publishing

Service Branding Based Consumer Trust in telecommunication Services: Role of Service Branding for Generating Trust in Telecommunication Services