Measuring & Managing Customer Satisfaction In Non-star Accommodations: A Case Study Of Jodhpur (India) - Image 1

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LAP Lambert Academic Publishing Measuring & Managing Customer Satisfaction In Non-star Accommodations: A Case Study Of Jodhpur (India)

Name: Measuring & Managing Customer Satisfaction In Non-star Accommodations: A Case Study Of Jodhpur (India)
Brand: LAP Lambert Academic Publishing
Price: 63.0 GBP
Availability: InStock

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Description

The five and other star category hotels are generally owned by prominent business houses and managed professionally. In comparisons to five and other star hotels, the financial capacity of the owners of most of the non-star hotels (including heritage hotels, small hotels, paying guest houses and other guest houses) is limited. It adversely affects their capacity and efforts to offer physical structure and other facilities required by tourists. Most of the service providers and other hired staff in non-star hotels are also not exposed to formal education and professional training. Therefore, these non-star hotels may not be able to gain sufficient satisfaction from their guests. In this context, it will be very significant to identify the level of satisfaction of international as well as domestic customers availing accommodation facilities in non-star accommodation facilities in Jodhpur. Keeping this factual situation in view, this research was carried to concentrate on identifying the level of customer satisfaction of international and domestic tourists availing accommodation facilities in non-star hotels of Jodhpur.

Product Specifications

Brand: LAP Lambert Academic Publishing
Format: paperback
ASIN: 3659121223
Category: Books > Subjects > Business, Finance & Law > Management
Domain: Amazon UK
Release Date: 15 May 2012
Listed Since: 16 May 2012

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LAP Lambert Academic Publishing Measuring & Managing Customer Satisfaction In Non-star Accommodations: A Case Study Of Jodhpur (India)

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It has never been this cheap. We have no record of a lower price.

LAP Lambert Academic Publishing Measuring & Managing Customer Satisfaction In Non-star Accommodations: A Case Study Of Jodhpur (India)

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Price Distribution

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Description

Product Specifications

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