Health Administration Press Consumer-Centric Healthcare: Opportunities and Challenges for Providers (ACHE Management)

About the Author Colin B. Konschak, FACHE, FHIMSS, is the managing partner of DIVURGENT, a healthcare management consulting firm. He is also an adjunct professor at Old Dominion University, where he teaches classes about performance improvement, negotiation, and business ethics in their MBA program. Books published by Health Administration Press:  Consumer-Centric Healthcare:  Opportunities and Challenges for Providers Colin B. Konschak, FACHE, FHIMSS, is the managing partner of DIVURGENT, a healthcare management consulting firm. He is also an adjunct professor at Old Dominion University, where he teaches classes about performance improvement, negotiation, and business ethics in their MBA program. Books published by Health Administration Press:  Consumer-Centric Healthcare:  Opportunities and Challenges for Providers  Product Description Patients are not passive recipients of care. They are active customers. And successful healthcare providers understand that the customer is king. Consumer-Centric Healthcare: Opportunities and Challenges for Providers is an easy-to-follow blueprint for understanding and adapting to consumerism. Each chapter explores key trends and outlines the implications for your organization. The authors focus on growth opportunities and provide the resources you need to start implementing change. The book is filled with practical strategies, examples from leading organizations, tips and insights, web links, and suggestions for further reading. Topics explored include: Patients' desires and expectations Provider transparency The role of information technology Personal health records Consumer-directed health plans Convenience care and boutique medicine Telemedicine Global and regional medical tourism The impact of social media Direct marketing to consumers