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Routledge Crisis Management By Apology - Corporate Response Guide

Amazon

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Description

This Routledge Communication Series volume examines apologia and apology as critical tools for responding to public allegations and corporate crises. Author Keith Michael Hearit provides a comprehensive introduction to apology-making across diverse contexts, from public figures to corporations and institutions. The book explores the motivations, ethical considerations, and legal implications behind corporate apologies, supported by detailed case studies drawn from recent United States events and international examples including Japan. Designed for business professionals, crisis managers, and corporate communication specialists, this guide addresses how organizations can effectively respond to wrongdoing allegations whilst managing reputational risk and stakeholder trust.

Key Features

Examines the role of apologia and apology in corporate crisis response and public reputation management.

Includes case studies from recent United States corporate crises and an international apology-making example from Japan.

Explores the motivations, ethics, and legal liabilities associated with corporate apologies and public responses.

Part of the Routledge Communication Series, providing academic grounding in crisis communication strategy.

Covers apology-making across diverse subjects including public figures, individuals, corporations, and institutions.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
12 August 2005
Listed Since
05 February 2007

Barcode

No barcode data available

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