£136.81

Routledge Crisis Management By Apology - Corporate Response

Name: Routledge Crisis Management By Apology - Corporate Response
Brand: Routledge
Price: 136.81 GBP
Availability: InStock

Management

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Description

Understanding how organizations respond to public scrutiny is essential for modern management. Crisis Management By Apology, part of the Routledge Communication Series, examines the role of apologia and apology when facing public attacks. Author Keith Michael Hearit provides a detailed look at how public figures, individuals, corporations, and institutions navigate these difficult moments. This volume explores the specific motivations and rationales that drive the decision to apologize. It also addresses the complex ethics and legal liabilities involved in corporate responses to allegations of wrongdoing. By studying these common components of public life, readers gain a deeper understanding of how communication shapes reputation during a crisis. To provide practical context, the book includes various case studies. These range from familiar recent events in the United States to international perspectives, such as apology-making cases from Japan. This book serves as a valuable resource for those studying business management, communication, and corporate law.

Key Features

Explores the role of apologia and apology in response to public attacks and allegations of wrongdoing.

Analyzes the motivations, rationales, and ethics behind various forms of corporate and public apologies.

Includes diverse subject matter covering public figures, individuals, corporations, and institutions.

Provides real-world context through case studies from the United States and international examples from Japan.

Examines the legal liabilities associated with making public apologies during a crisis.

Product Specifications

Brand: Routledge
Format: hardcover
ASIN: 0805837884
Category: Books > Subjects > Business, Finance & Law > Management
Domain: Amazon UK
Release Date: 12 August 2005
Listed Since: 05 February 2007

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Routledge Crisis Management By Apology - Corporate Response

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