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LAP Lambert Academic Publishing Service Quality of E-Banking and Customer Satisfaction: In Commercial Banks

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£52.00 £49.40 £50.44 £51.48 £52.52 £53.56 £54.60 23 July 2026 05 August 2026 19 August 2026 02 September 2026 16 September 2026
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Description

Electronic banking has enabled banks to improve their customer service quality by speeding up most routine banking transactions and by providing anywhere and anytime banking. This study examines the relationship and the impact of service quality on customer satisfaction in commercial banks. This study selected 400 e-banking users in Nepalese commercial banks as respondents by adopting a judgmental sampling technique and collecting primary data using survey questionnaires. The result shows that there are effects of tangibility, efficiency, and security on customer satisfaction, while, there are no effects of reliability and responsiveness in e-banking. Bankers need to invest in both the physical and digital presentation of e-banking services, such as user-friendly website interfaces, mobile app designs, and clear, visually appealing communication materials.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
05 June 2024
Listed Since
30 June 2024

Barcode

No barcode data available

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