Customer Satisfaction and Service Quality in Iranian Banking System: Appling the ServQual and ServPerf models to the Iranian banking Setting

Impacto del Core Bancario y la Calidad del Servicio en la Satisfacción del Cliente

Customer Service in Pakistan: A Qualitative Analysis of the Service Sector

LAP Lambert Academic Publishing

Enquête sur la satisfaction des utilisateurs individuels à l'égard des services bancaires: Enquête sur les services bancaires dans les pays développés et possibilités d'amélioration en Serbie

Modelo de marketing relacional para la industria del sector bancario: Un análisis empírico de los clientes de bancos comerciales en Qatar

Impact du Core Banking et de la qualité de service sur la satisfaction client

Beziehungs marketing modell für den Bankensektor: Eine empirische Analyse von Geschäftsbankkunden in Katar

Service Quality Management in Banking Sector:Research Perspective

LAP Lambert Academic Publishing

Efficacité et compétitivité du secteur bancaire angolais: Théorie, modèles et pratique

Impacto de los servicios de Digi-Banking en la satisfacción del cliente bancario: Adopción de tecnologías de autoservicio en la banca privada

Survey of Satisfaction of Individual Users with Banking Services: Survey of Banking Services in Developed Countries and Possibilities of Improvement in Serbia

LAP Lambert Academic Publishing

Perspectives de développement de nouveaux services par les banques commerciales: Monographie sur le financement du secteur des services et ... des prêts bancaires en Ouzbékistan

Relationship Marketing Model for the Banking Sector Industry: An Empirical Analysis of Commercial Bank Customers in Qatar

LAP Lambert Academic Publishing

Aplicação do modelo SERVQUAL nos bancos PSU

Relationship Equity im Private Banking: Ein Konzept zur Kundenbewertung

Service Systems Implementation (Service Science: Research and Innovations in the Service Economy)

Springer

On Certain Models of Data Envelopment Analysis: Comparative performance of Public and Private sector Banks

VDM Verlag

Performance Appraisal System in Three Banks in Contemporary China: The Role of Guanxi in Appraisals

Efficienza e competitività nel settore bancario angolano: Teoria, modelli e pratica

Financial Performance of Scheduled Commercial Banks: A Study

Delivering Satisfaction and Service Quality: A Coustmer-Based Approach for Libraries

Financial Inclusion and the Role of Banking System

MACMILLAN

The Perception of Quality: Mapping Product and Service Quality to Consumer Perceptions

Springer

Perspectives on service quality enhancement through Customer Relations

Lean Six Sigma in Banking Services: Operational and Strategy Applications for Theory and Practice (Future of Business and Finance)

Springer