IMPACT OF MOBILE BANKING SERVICES ON CUSTOMER SATISFACTION:: Case Study of Bancobu eNoti Services - Image 1

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LAP Lambert Academic Publishing IMPACT OF MOBILE BANKING SERVICES ON CUSTOMER SATISFACTION:: Case Study of Bancobu eNoti Services

Name: IMPACT OF MOBILE BANKING SERVICES ON CUSTOMER SATISFACTION:: Case Study of Bancobu eNoti Services
Brand: LAP Lambert Academic Publishing
Price: 53.0 GBP
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This article explores the transformative influence of mobile banking services, with a particular focus on Bancobu’s eNoti platform, on customer satisfaction within Burundi’s dynamic financial sector. As mobile banking continues to revolutionize access to financial services in developing countries, the nuanced effects on user contentment remain underexplored. Employing a rigorous mixed-methods approach, the research combines qualitative and quantitative data collection, with a primary focus on qualitative coding to ensure data reliability and validity. The target population includes Bancobu’s entire active customer base in Bujumbura, totaling around 10,000 individuals, with particular attention to 4,500 users of eNoti who engaged with the platform at least once in the past six months. The findings highlight that targeted improvements in infrastructure, security, and user education are essential for enhancing overall customer satisfaction and the success of Bancobu’s mobile banking services.

Product Specifications

Brand: LAP Lambert Academic Publishing
Format: paperback
ASIN: 620969781X
Category: Books > Subjects > Business, Finance & Law > Professional Finance > Banking
Domain: Amazon UK
Release Date: 25 February 2026
Listed Since: 22 March 2026

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LAP Lambert Academic Publishing IMPACT OF MOBILE BANKING SERVICES ON CUSTOMER SATISFACTION:: Case Study of Bancobu eNoti Services

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