Front Office: Procedures, social skills, yield and management - Image 1

£136.11

Routledge Front Office: Procedures, social skills, yield and management

Name: Front Office: Procedures, social skills, yield and management
Brand: Routledge
Price: 136.11 GBP
Availability: InStock

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Description

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

Product Specifications

Brand: Routledge
Format: hardcover
ASIN: 1138130818
Category: Books > Subjects > Business, Finance & Law > Management
Domain: Amazon UK
Release Date: 30 October 2015
Listed Since: 30 October 2015

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Routledge Front Office: Procedures, social skills, yield and management

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