£120.29

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Sage Publishing Sage Managing Hospitality Organizations - 3rd Edition Book

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£122.63 £120.06 £120.62 £121.18 £121.74 £122.30 £122.86 01 August 2026 07 August 2026 14 August 2026 21 August 2026 28 August 2026
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7 days · current 21 days 0 5 11 16 21 £120 £122 Days at Price

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Price range: £120 - £122

Price levels: 2 different prices over 28 days

Description

Master the art of service with Managing Hospitality Organizations: Achieving Excellence in the Guest Experience, Third Edition. Published by Sage Publications, this textbook guides readers through the changing service industry by focusing on core management principles. Authors Robert C. Ford and Michael Sturman provide a practical roadmap for creating unforgettable customer experiences. This edition is designed for students and professionals preparing for diverse roles in the service sector. Whether you are training to manage a local neighborhood cafe, a large convention center, or a luxury high-end resort, this book provides the essential knowledge needed to succeed. Each chapter offers real-world context through examples and cases from top companies, making complex management concepts easy to apply in real-life settings.

Key Features

Comprehensive industry overview that takes students through the evolving landscape of the modern service sector.

Practical management advice found in every chapter to help prepare for real-world hospitality roles.

Real-world application through case studies and examples from leading companies in the service industry.

Guest-centric approach that teaches how to create and maintain unforgettable customer experiences.

Versatile content suitable for various settings including cafes, convention centers, and high-end resorts.

Expert guidance from authors Robert C. Ford and Michael Sturman on core hospitality principles.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
29 March 2024
Listed Since
19 July 2023

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