£95.07

ITIL V3 Foundation Handbook

Managers' Guides to Computing

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Description

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Product Specifications

Format: paperback
ASIN: 0113313500
Category: Books > Subjects > Business, Finance & Law > E-Commerce > Managers' Guides to Computing
Domain: Amazon UK
Release Date: 31 January 2012
Listed Since: 01 February 2012

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ITIL V3 Foundation Handbook

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