£141.71

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Routledge Aviation Service Quality - Practical Guide Book

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£141.71 £134.62 £137.46 £140.29 £143.13 £145.96 £148.80 01 August 2026 06 August 2026 11 August 2026 16 August 2026 21 August 2026
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Description

Delivering Excellent Service Quality in Aviation is a practical and realistic guide designed for both internal and external service providers within the aviation industry. This Routledge publication provides an essential resource for organizations that are not yet systematically managing their service quality. By offering a step-by-step and easy to understand framework, this book helps providers implement effective ways to control service quality as perceived by their customers. It is also highly useful for service providers who already proactively manage their quality, as it enables them to build new techniques into their current practices for maximum effect. This guide serves as a foundational tool for improving customer perception through structured management science.

Key Features

This Routledge guide provides a practical and realistic approach for both internal and external aviation service providers.

The book offers a step-by-step and easy to understand framework for implementing service quality controls.

It helps service providers manage and control service quality as it is perceived by their customers.

The content is designed to help existing service providers build new techniques into their current management practices.

This resource is essential for aviation organizations that are not yet systematically managing their service quality.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
28 June 2006
Listed Since
09 December 2006

Barcode

No barcode data available

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