Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers - Image 1

£64.01

Routledge Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

Name: Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers
Brand: Routledge
Price: 64.01 GBP
Availability: InStock

Quality Assurance & Total Quality Management

This is the most expensive it has ever been. Walk away.

£64 today · previous high £64 · all-time low £61

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 75 days · 75 data points (no recent data)

Historical

Generating forecast…

Price Distribution

Price distribution over 75 days • 2 price levels

Days at Price

Current Price

Price Analysis

Most common price: £61 (74 days, 98.7%)

Price range: £61 - £64

Price levels: 2 different prices over 75 days

Description

A practical and realistic guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality. Offering a step-by-step and easy to understand framework, it also enables those service providers that are already proactively managing their service quality to build new techniques into current practice for maximum effect. By using this guide, decision-making as well as budget and capacity planning can be optimized and justified to any stakeholders in the service operation. Customer satisfaction can be improved considerably over time and, thereby, profits (or budget allocation for internal service providers). Crucially, the improvements the book provides can be systematically measured and easily disseminated throughout the organization, leading to increased levels of motivation amongst staff.

Product Specifications

Brand: Routledge
Format: paperback
ASIN: 1138262560
Category: Books > Subjects > Business, Finance & Law > Management > Quality Assurance & Total Quality Management
Domain: Amazon UK
Release Date: 19 October 2016
Listed Since: 07 October 2016

Barcode

No barcode data available

Routledge Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

This is the most expensive it has ever been. Walk away.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Air Transport Management: An International Perspective

Routledge Air Transport Management: An International Perspective

Strategic Management and Policy in the Global Aviation Industry

The Airline Industry – A Comprehensive Overview: Dynamic Trends and Transformations

Airlines: Managing to Make Money

Aviation Social Science: Research Methods in Practice (Studies in Aviation Psychology and Human Factors)

Luftverkehr: Betriebswirtschaftliches Lehr und Handbuch: Betriebswirtschaftliches Lehr- und Handbuch (Lehr- Und Handbücher Zu Tourismus, Verkehr Und Freizeit)

Fundamentals of International Aviation (Aviation Fundamentals)

Airline Marketing and Management

Wings Across Europe: Towards an Efficient European Air Transport System

Developing the Future Aviation System

Airlines: Managing to Make Money

Airline Operations and Delay Management: Insights from Airline Economics, Networks and Strategic Schedule Planning

21st Century Airlines: Connecting the Dots

Aviation Education and Training: Adult Learning Principles and Teaching Strategies (Studies in Aviation Psychology and Human Factors)

Routledge Fundamentals of International Aviation Law and Policy

Driving Airline Business Strategies through Emerging Technology

The Global Commercial Aviation Industry (Routledge Studies in the Modern World Economy)

The Airline Industry: Challenges in the 21st Century (Contributions to Economics)

Aviation Systems: Management of the Integrated Aviation Value Chain (Classroom Companion: Business)

Why Can't We Make Money in Aviation?

Air Transportation: A Global Management Perspective