£48.97

VDM Verlag Business Process Outsourcing

Name: Business Process Outsourcing
Brand: VDM Verlag
Price: 48.97 GBP
Availability: InStock

Economics

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Description

The research findings presented in this dissertation identify factors that are related to the success of business process outsourcing (BPO) relationships. The integrated conceptual framework includes both economic and non-economic factors and draws upon concepts from transaction cost economics, resource based view and social exchange theory. Four dimensions are identified as critical to BPO success: strategic sourcing, governance structure, service quality and partnership quality. The study draws attention to the imperative necessity for business managers to be clear about sourcing options and highlights the importance of having a well defined governance structure to manage BPO relationships. The study also sheds light on the importance of "partnership" in business process outsourcing, bringing attention to the commitment required to make BPO relationships successful.

Product Specifications

Brand: VDM Verlag
Format: paperback
ASIN: 3639075382
Category: Books > Subjects > Business, Finance & Law > Economics
Domain: Amazon UK
Release Date: 06 November 2008
Listed Since: 11 November 2008

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VDM Verlag Business Process Outsourcing

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