£81.84

About as cheap as it gets — within 5% of the all-time low it hit 3 months ago.

£82 today · all-time low £81 (Jul 2026) · usually the usual

MACMILLAN Managing Organizational Crisis and Brand Trauma

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£84.32 £81.15 £81.84 £82.53 £83.23 £83.92 £84.61 25 July 2026 03 August 2026 13 August 2026 23 August 2026 02 September 2026
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Description

This book offers a framework for dealing with a new phenomenon affecting organizations and their stakeholders: brand trauma. Brand trauma puts an organization's credibility at risk as stakeholders, shaken by the effects of a crisis or a crisis' poor management reassess their relationship with the organization. The Deepwater Horizon oil spill, police harassment, Volkswagen’s tampering with pollution devices, Wells Fargo's treatment of customer accounts, and the sexual exploits of politicians, educators and other high profile individuals are organizational crises that may trigger brand trauma. The author discusses both organizational and brand trauma with models and illustrations. Those in journalism, law and the justice department, criminologists, marketing, and public relations specialists well as members of an organization's leadership teams and advisory boards will find the material useful.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
18 August 2018
Listed Since
08 February 2019

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