£69.99

Learning Negotiation Through Literature

Call Centre Management

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Description

The World Economic Forum recognizes negotiation as one of the ten most important practical life skills. Books explaining negotiation tactics have been best sellers for many years, but most miss the dynamic interplay of tactics during an actual negotiation. Learning Negotiation Through Literature fills that gap in an engaging and entirely unique way, with line-by-line analysis of extracts from classic and contemporary literature. The book also addresses the ethics of negotiation tactics, and whether that changes with culture or topic. Author: David Churchman is Professor Emeritus, California State University, Dominguez Hills, where he originated an MA in conflict management teaching one course in conflict theory and one in negotiation. A three-time Fulbright Scholar (Cyprus, Ukraine, Norway) in conflict management he also was an army officer and National Science Foundation program officer. After an apprenticeship training animals, especially big cats and raptors for movies, he co-founded a nonprofit company, using injured non-releasable exotic animals kept in a licensed facility, for an educational program averaging 100,000 student contacts each year.

Product Specifications

Format: hardcover
ASIN: 1871891892
Category: Books > Subjects > Business, Finance & Law > Management > Call Centre Management
Domain: Amazon UK
Release Date: 01 February 2022
Listed Since: 08 December 2021

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Learning Negotiation Through Literature

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