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Vibrant Publishers Service Management (Legend in Marketing)

Name: Service Management (Legend in Marketing)
Brand: Vibrant Publishers
Price: 70.0 GBP
Availability: InStock

Call Centre Management

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Price distribution over 61 days • 1 price levels

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Most common price: £70 (61 days, 100.0%)

Price range: £70 - £70

Price levels: 1 different prices over 61 days

Description

Service Management by Christian Grönroos is a definitive guide for managing and delivering exceptional service experiences in today’s customer-centric business landscape. Drawing on decades of pioneering research, Grönroos introduces readers to practical frameworks that focus on service design, delivery, and recovery. This book emphasizes the importance of integrating service management into every aspect of an organization, from leadership and employee engagement to customer relationship strategies. Readers will gain insights into creating a service-oriented culture, measuring service quality, and leveraging customer feedback to drive continuous improvement. Whether you’re a business leader, educator, or student, Service Management equips you with the tools to develop strategies that ensure operational efficiency while maximizing customer satisfaction. By bridging theory and real-world applications, this essential text prepares you to excel in a global economy where service is the key differentiator.

Product Specifications

Brand: Vibrant Publishers
Format: hardcover
ASIN: 1636513840
Category: Books > Subjects > Business, Finance & Law > Management > Call Centre Management
Domain: Amazon UK
Release Date: 05 February 2025
Listed Since: 06 February 2025

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It has never been this cheap. We have no record of a lower price.

Vibrant Publishers Service Management (Legend in Marketing)

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Price Distribution

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