Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters - Image 1

£174.99

CRC Press Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters

Name: Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters
Brand: CRC Press
Price: 174.99 GBP
Availability: InStock

Quality Assurance & Total Quality Management

This is the most expensive it has ever been. Walk away.

£175 today · previous high £175 · all-time low £174

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 73 days • 73 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 73 days • 2 price levels

Days at Price

Current Price

Price Analysis

Most common price: £175 (57 days, 78.1%)

Price range: £174 - £175

Price levels: 2 different prices over 73 days

Description

Your customers have become increasingly sophisticated and more connected than ever―broadcasting real-time feedback to a cloud of followers who are watching your every move. As savvy customers continue to demand more for less, organizations that choose to rest on their laurels will quickly see their market share evaporate. Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks―visiting the areas where the service provider interacts directly with the customer―to identify new service delighters and make a lasting positive impression on customers. Using an abundance of color pictures and hand-drawn graphics, Robert Petruska builds on his considerable experience implementing Lean and quality systems to demonstrate how to create the infrastructure required for service excellence to flourish. Presented in an easy-to-follow format that anyone in the service industry can enjoy, this workbook: Shares proven techniques used in Lean manufacturing that can easily be applied to the service industry Guides new employees and veterans alike through a journey filled with real-life stories that inspire confidence Contains hands-on exercises that allow you to immediately apply the ideas to your own work Includes downloadable resources with innovative "placemats" designed to provide stepping stones on a development path for your team to achieve a competitive advantage Filled with real-world examples and stories of service excellence, the book will help you develop the counterintuitive thinking needed to discover new sources of customer delight. Designed to be used with your entire team, this workbook will guide your organization, step by step, through a plan for assessing, prioritizing, and implementing innovative ideas that will lead to unprecedented levels of service excellence.

Product Specifications

Brand: CRC Press
Format: hardcover
ASIN: 1138434779
Category: Books > Subjects > Business, Finance & Law > Management > Quality Assurance & Total Quality Management
Domain: Amazon UK
Release Date: 05 February 2018
Listed Since: 26 July 2017

Barcode

No barcode data available

CRC Press Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters

This is the most expensive it has ever been. Walk away.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Service Science: The Foundations of Service Engineering and Management

Customer Experience Management: Enhancing Experience and Value Through Service Management

Service Design A Complete Guide - 2019 Edition

Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence

CRC Press How to Coach for Creativity and Service Excellence

Serviceology for Smart Service System: Selected papers of the 3rd International Conference of Serviceology

The Performative Enterprise: Ideas and Case Studies on Moving Beyond the Quality Paradigm (Future of Business and Finance)

Springer Serviceology for Services - Selected Conference Papers

Lean Six Sigma in Service: Applications and Case Studies

The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition

Lean Problem Solving and QC Tools for Industrial Engineers

Service Supply Chain Systems: A Systems Engineering Approach: 8 (Communications in Cybernetics, Systems Science and Engineering)

Service Science: Analysis and Improvement of Business Processes

Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität

Proceedings of the 6th European Lean Educator Conference: ELEC 2019: 122 (Lecture Notes in Networks and Systems, 122)

Zufriedenheitsorientierte Steuerung des Customer Care: Management von Customer Care Partnern mittels Zufriedenheits-Service Level Standards (Fokus Dienstleistungsmarketing)

Performance Hubs: Engaging Teams in Focused Continuous Improvement

Proceedings of the 6th European Lean Educator Conference: ELEC 2019: 122 (Lecture Notes in Networks and Systems, 122)

The Lean Leader: A Personal Journey of Transformation

Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships

Customers Know You Suck: Actionable CX Strategies to Better Understand, Attract, and Retain Customers

The Operational Excellence Library; Mastering Client Touchpoints

Routledge - Business Success Through Service Excellence

Routledge - Business Success Through Service Excellence