Lean Six Sigma in Service: Applications and Case Studies - Image 1

£141.53

CRC Press Lean Six Sigma in Service: Applications and Case Studies

Name: Lean Six Sigma in Service: Applications and Case Studies
Brand: CRC Press
Price: 141.53 GBP
Availability: InStock

Commercial

This is the most expensive it has ever been. Walk away.

£142 today · previous high £142 · all-time low £23

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 583 days • 583 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 583 days • 9 price levels

Days at Price

Current Price

Price Analysis

Most common price: £142 (214 days, 36.7%)

Price range: £23 - £142

Price levels: 9 different prices over 583 days

Description

In real life, data is messy and doesn’t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six Sigma landscape, their integrated application has become more complex. Filled with case studies using real-world data, Lean Six Sigma in Service: Applications and Case Studies demonstrates how to integrate a suite of tools to make sense of an unstructured problem and focus on what is critical to customers. Using a clean, clear writing style that is not overly technical, the author describes the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) and Design for Six Sigma IDDOV (Identify-Define-Design-Optimize-Validate) problem solving approaches and how they can be applied to service and transaction-related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, designing a recruiting process, managing a college’s assets, and improving educational processes. Examples of tools include Pareto analysis, cause and effect analysis, failure mode and effects analysis, statistical process control, SIPOC, process flow charts, project management tools, cost of quality analysis, and Lean tools, such as 5S, 8 wastes, and the 5 whys. Ultimately, the Lean Six Sigma team must show improvement against the metrics that assess customer satisfaction. This book includes strategies for integrating Lean Six Sigma tools into measurable improvement processes and eliminating the root causes of problems. With its inclusion of case studies and an alternative approach to the material, the book provides an instant understanding of how others have successfully applied Lean Six Sigma tools. This understanding then translates into processes that can be applied to any service organization.

Key Features

Used Book in Good Condition

Product Specifications

Brand: CRC Press
Format: hardcover
ASIN: 1420078887
Category: Books > Subjects > Arts & Photography > Graphic Arts > Commercial
Domain: Amazon UK
Release Date: 20 May 2009
Listed Since: 02 May 2008

Barcode

No barcode data available

CRC Press Lean Six Sigma in Service: Applications and Case Studies

This is the most expensive it has ever been. Walk away.

Price History & Forecast

Price Distribution

Price Analysis

Description

Key Features

Product Specifications

Barcode

Similar Products You Might Like

Lean Six Sigma Black Belt: Summary Sheets: Simplifying Your Path to Certification

Lean Systems: Applications and Case Studies in Manufacturing, Service, and Healthcare (Continuous Improvement Series)

What's Your Problem? Identifying and Solving the Five Types of Process Problems

Lean Systems: Applications and Case Studies in Manufacturing, Service, and Healthcare (Continuous Improvement Series)

Implementing Lean Six Sigma throughout the Supply Chain: The Comprehensive and Transparent Case Study

The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition

Lean Six Sigma: A DMAIC Roadmap and Tools for Successful Improvements Implementation

Essentials for the Improvement of Healthcare Using Lean & Six Sigma

Lean Retail and Wholesale: Use Lean to Survive (and Thrive!) in the New Global Economy with Its Higher Operating Expenses, Increase Competition, and ... Consumer Loyalty (MECHANICAL ENGINEERING)

Lean Manufacturing: Business Bottom-Line Based

The Lean Management Systems Handbook (Management Handbooks for Results)

Untangling with Value Stream Mapping: How to Use VSM to Address Behavioral and Cultural Patterns and Quantify Waste in Multifunctional and Nonrepetitive Work Environments

Lean Six Sigma: Erfolgreiche Kombination von Lean Management, Six Sigma und Design for Six Sigma

The Lean Leader: A Personal Journey of Transformation

Value Stream Mapping for Healthcare Made Easy

Lean Enterprise Systems: Using IT for Continuous Improvement: 33 (Wiley Series in Systems Engineering and Management)

Certified Associate in Project Management (CAPM) Exam Preparation Courseware: CAPM Exam Preparation: Classroom Series (Part of The PM Instructors Classroom Series)

Lean Problem Solving and QC Tools for Industrial Engineers

Facilitating Rapid Process Improvement Workshops: The Self-Study Guide for Lean Leaders

Lean Six Sigma for Hospitals: Improving Patient Safety, Patient Flow and the Bottom Line, Second Edition (MECHANICAL ENGINEERING)

Lean Management Principles for Information Technology (Resource Management)

Leveraging Lean in Healthcare: Transforming Your Enterprise into a High Quality Patient Care Delivery System

The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, Second edition (BUSINESS BOOKS)

Lean Six Sigma for Supply Chain Management, Second Edition: The 10-Step Solution Process (MECHANICAL ENGINEERING)