£46.77

Cengage Learning A Guide to Customer Service Skills for the Service Desk Professional

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£47.82 £45.90 £46.32 £46.74 £47.16 £47.57 £48.00 05 April 2026 18 April 2026 01 May 2026 14 May 2026 28 May 2026

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15 days 22 days · current 17 days 0 6 11 17 22 £46 £47 £48 Days at Price

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Price range: £46 - £48

Price levels: 3 different prices over 54 days

Description

The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.

Key Features

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Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
15 March 2010
Listed Since
07 August 2009

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