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The Anima Group The Practical Guide To World-Class IT Service Management

Name: The Practical Guide To World-Class IT Service Management
Brand: The Anima Group
Price: 43.24 GBP
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Computing & Internet

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Description

Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM! This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.

Product Specifications

Brand: The Anima Group
Format: hardcover
ASIN: 0578188988
Category: Books > Subjects > Computing & Internet
Domain: Amazon UK
Release Date: 14 March 2017
Listed Since: 16 March 2017

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The Anima Group The Practical Guide To World-Class IT Service Management

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