A Guide to Customer Service Skills for the Service Desk Professional - Image 1

£77.99

Cengage Learning A Guide to Customer Service Skills for the Service Desk Professional

Name: A Guide to Customer Service Skills for the Service Desk Professional
Brand: Cengage Learning
Price: 77.99 GBP
Availability: InStock

Managers' Guides to Computing

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Description

The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.

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Cengage Learning

Product Specifications

Brand: Cengage Learning
Format: paperback
ASIN: 1285063589
Category: Books > Subjects > Business, Finance & Law > E-Commerce > Managers' Guides to Computing
Domain: Amazon UK
Release Date: 07 May 2014
Listed Since: 19 October 2013

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Cengage Learning A Guide to Customer Service Skills for the Service Desk Professional

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