£78.95

Columbia University Press When Consumers Complain

Name: When Consumers Complain
Brand: Columbia University Press
Price: 78.95 GBP
Availability: InStock

Economics

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Description

This book analyzes the legal challenges of consumer protection and product liability, focusing on the methods by which consumers can express dissatisfaction with products and their shortcomings. While consumer complaints are widespread and varied, often neither individual buyers are compensated nor is the whole class of consumers informed of defective products. Best calls for improvements that can make businesses more accountable, including mediation, arbitration, legal services, and small claims court, emphasizing how better behavior by businesses can also be good business.

Product Specifications

Brand: Columbia University Press
Format: hardcover
ASIN: 0231051247
Category: Books > Subjects > Business, Finance & Law > Economics
Domain: Amazon UK
Release Date: 01 March 1981
Listed Since: 07 February 2007

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Columbia University Press When Consumers Complain

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