The Dark Side of Emotional Labour - Routledge Studies - Image 1

£152.00

Routledge The Dark Side of Emotional Labour - Routledge Studies

Name: The Dark Side of Emotional Labour - Routledge Studies
Brand: Routledge
Price: 152.0 GBP
Availability: InStock

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£152 today · 30-day average £147 · all-time low £136

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Description

The Dark Side of Emotional Labour examines the hidden emotional work that underpins modern society, from doormen and HR managers to waiters and prison officers. This Routledge academic text explores how workers across diverse sectors experience verbal aggression, intimidation, and psychological strain whilst managing their emotions in demanding roles. The book investigates the paradox of emotionally taxing work that is simultaneously necessary, often stigmatised, and essential to organisational and societal function. It provides critical insights into the exhausting, disturbing nature of emotional labour that professionals encounter daily, revealing how this invisible work shapes individual wellbeing and institutional effectiveness. Ideal for business students, HR professionals, and organisational researchers seeking to understand the human cost of customer-facing and sensitive roles.

Key Features

The Dark Side of Emotional Labour examines workers in doorman, HR manager, waiter, and receptionist roles who face regular verbal aggression and intimidation.

This Routledge Studies publication explores how emotional labour is simultaneously undesirable and rewarding, yet essential for organisations and society.

The book addresses the psychological impact of emotionally disturbing work on professionals including prison officers and healthcare administrators.

Offers academic analysis of how workers manage exhausting emotional demands whilst maintaining professional performance in stigmatised roles.

Designed for business, management, and organisational studies students seeking to understand customer service and human resources challenges.

Product Specifications

Brand: Routledge
Format: hardcover
ASIN: 0415829046
Category: Books > Subjects > Business, Finance & Law > Sales & Marketing > Customer Services
Domain: Amazon UK
Release Date: 20 October 2015
Listed Since: 24 June 2013

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Routledge The Dark Side of Emotional Labour - Routledge Studies

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