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Routledge Emotional Labor in the 21st Century Book

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Description

Explore the evolution of emotion regulation in the modern workplace with this comprehensive volume from Routledge. Part of the Organization and Management Series, this book reviews and synthesizes 30 years of research regarding emotional labor. It builds upon the foundational concept introduced by Dr. Arlie Russell Hochschild, who defined emotional labor as the management of feeling to create a publicly observable facial and bodily display for a wage. This text examines how interpersonal and emotional requirements impact well-being and effectiveness across various professional sectors. It provides a deep look into how roles in customer service, healthcare, management, and team-based work necessitate specific emotional regulation strategies. This is an essential resource for understanding the psychological demands of contemporary employment.

Key Features

This Routledge publication provides a synthesis of 30 years of research on emotional labor and emotion regulation.

The text explores the foundational theories of Dr. Arlie Russell Hochschild regarding the management of feeling for a wage.

Content covers the emotional requirements of diverse roles including healthcare, customer service, and management.

Part of the Organization and Management Series to support professional study in occupational psychology.

Analyzes how interpersonal demands affect worker well-being and effectiveness in various job settings.

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